We get many questions from patients about certain dental treatments and about our office policies and procedures. While you're always welcome to call us or come in when you want to know more about a specific topic, we thought that these answers to frequent questions might be helpful.

How do I know when it's time to come in for a checkup?

To ensure that you stay on a regular checkup schedule, an important part of keeping your mouth healthy, we like to set your next appointment when you're in our office receiving treatment. We'll also remind you with a phone call when your appointment date is near.

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At what age should my children first see a dentist?

Dr. Moore likes to see children for a quick visit when they are about two years old. Because of her extensive training and experience in pediatric dentistry, Dr. Moore is able to make this visit a pleasant experience for your child.

Of course, if you have specific concerns or questions about a younger child's teeth or gums, Dr. Moore will be happy to have you bring your child in for a checkup.

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Do you accept my insurance plan?

We accept all insurances, except those that require the doctor to be a "preferred provider." We have an insurance expert on our staff who is aggressive about making sure that the insurance company pays the benefits that are due to you.

We offer a free insurance benefits consultation at no charge. Please call our office for details.

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What do I do if I have an emergency when the office is closed?

Dr. Moore is available by pager in case of an emergency. Please call our office and listen to the message for instructions on how to reach her. She will return your call as quickly as possible.

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What different payment options do you provide?

We do everything possible to make sure that you can afford the dental treatment you need. We accept cash and all major credit cards. We will also work with you to optimize your insurance benefits and reduce your out-of-pocket expenses.

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What precautions do you take to ensure patient safety?

We are very conscious of our responsibility to safeguard our patients' health and safety, so we take all the necessary precautions when it comes to infection control and sterilization of dental instruments in our office. Our staff members are also trained in CPR.

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My gums bleed after I brush. Is this something to be concerned about?

Bleeding gums can be a sign of periodontal disease, which has been linked to other illnesses such as diabetes and heart disease. If your gums are bleeding, please contact our office and make an appointment. Dr. Moore will examine your mouth for signs of infection. If you have periodontal disease, Dr. Moore will treat it aggressively to get it under control and reduce your health risks.

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I really do not like visiting the dentist. Is there anything you can do to help me relax?

From the moment you enter our office, you'll find everyone warm, friendly and waiting to make you comfortable. We will talk with you through every procedure, distracting you and making you laugh so that you'll soon feel right at home.

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Do I have to floss every day? Is it really that important?

Flossing is very important both for dental health and for keeping your breath fresh. Food caught between your teeth can contribute to tooth decay and to bad breath; flossing is the easiest and best way to avoid these problems.

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My spouse snores and keeps me up at night. I have heard that a dentist might be able to prescribe an appliance that prevents snoring. Can you help?

Yes, Dr. Moore can work with the lab to construct an appliance that will prevent your spouse from snoring. These appliances will help you get a better night's sleep-and may even save your marriage!

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990 West Fremont Avenue  Suite U3  Sunnyvale, CA 94087  Phone: 408.739.1111 Fax: 408.739.1133